Privacy Policy

Last Updated: August 2026

Welcome to the website for Raven’s Nest Self-Storage (“Raven’s Nest,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, reserve or rent a storage unit, manage your account, contact us, or otherwise interact with our services.

We respect your privacy and are committed to responsibly handling the personal information you provide to us.

This Privacy Policy applies to information collected through our website and related online services. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

A. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information automatically collected when you use our website.

1. Personal Information

Personal information is information that identifies, relates to, or can reasonably be associated with an individual.

Depending on how you interact with Raven’s Nest Self Storage, we may collect information such as:

• First and last name
• Mailing or billing address
• Email address
• Telephone number
• Driver’s license or other identification information
• Payment and billing information
• Electronic signatures or initials
• Storage unit and rental information
• Insurance or tenant protection information, when applicable
• Vehicle information, when applicable
• Communications and customer service inquiries
• Other information you voluntarily provide to us

You are not required to provide personal information simply to browse our website. However, certain information may be required to reserve or rent a storage unit, make a payment, contact us, or use specific website features.

2. Information Collected Automatically

When you access our website, we may automatically collect certain information regarding your device and use of the website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Links or buttons clicked
• Date and time of visits
• Approximate geographic location
• Website usage and interaction information

We may use this information to operate and improve our website, understand customer behavior, measure website performance, maintain security, and support our marketing efforts.

B. Information You Provide

Reserve or Rent a Storage Unit When you reserve or rent a storage unit, we may collect information including your name, email address, telephone number, mailing address, payment information, identification information, electronic signature, and other information necessary to establish and manage your rental.

Our online rental system may be operated or supported by a third-party storage management or technology provider.

Pay Your Bill Online When you make an online payment, we or our payment processing provider may collect information necessary to process the transaction, including account and payment information.

Contact Us If you contact Raven’s Nest Self Storage through our website, telephone, email, or another communication method, we may collect your name, contact information, unit number, if applicable, and the contents of your communication.

Phone Calls Telephone calls to or from Raven’s Nest Self Storage may be monitored, recorded, transcribed, or analyzed for customer service, training, security, quality assurance, and other legitimate business purposes where permitted by law.

Information About Others In some circumstances, you may provide personal information about another individual, such as an alternate contact.

If you provide information about another person, you represent that you have the authority or permission necessary to provide that information and allow us to use it in accordance with this Privacy Policy.

C. How We Use Your Information

We may use information collected through our website and services to:

• Process storage reservations and rentals
• Establish and maintain customer accounts
• Process payments
• Provide customer service
• Respond to questions and requests
• Communicate about your rental or account
• Send payment reminders and other transactional communications
• Provide information about products, services, promotions, or offers
• Improve our website and customer experience
• Analyze website traffic and customer behavior
• Measure advertising and marketing effectiveness
• Maintain the security and integrity of our website and facility
• Prevent fraud or unauthorized activity
• Collect amounts owed
• Enforce rental agreements and other policies
• Comply with applicable laws and legal requirements
• Protect our rights, customers, employees, and property

D. How We Share Information

We may disclose information to third parties when reasonably necessary to operate our business and provide our services.

Service Providers We may share information with trusted third-party service providers that perform services on our behalf, including:

• Website hosting and technology
• Storage management software
• Payment processing
• Customer communications
• Call tracking or recording
• Data analytics
• Advertising and marketing
• Security and fraud prevention
• Insurance or tenant protection administration

These providers may access information only as reasonably necessary to perform services on our behalf, subject to applicable agreements and legal requirements.

Legal Requirements and Safety

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process Respond to a lawful government request Protect or defend our legal rights or property Investigate fraud or unauthorized activity Protect the health or safety of customers, employees, or the public Enforce our rental agreements, website terms, or other policies

Business Transactions

If Raven’s Nest Self Storage or substantially all of its assets are sold, transferred, merged, reorganized, or otherwise involved in a business transaction, customer information may be transferred as part of that transaction as permitted by law.

E. Cookies and Website Technologies

Our website may use cookies, pixels, web beacons, and similar technologies.

Cookies are small data files stored on your device that can help us:

• Remember website preferences
• Understand how visitors use our website
• Improve website functionality
• Measure website traffic and performance
• Evaluate marketing campaigns
• Provide relevant advertising

Third-party analytics or advertising providers may also use cookies and similar technologies in accordance with their own privacy policies.

You may be able to limit or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

F. Analytics and Advertising

We may use third-party analytics services, such as Google Analytics, to better understand how visitors interact with our website.

These services may collect information regarding website visits, devices, browsers, approximate locations, and interactions with our website.

We may also use advertising technologies to measure the effectiveness of our marketing and provide advertisements that may be relevant to potential customers.

The collection and use of information by third-party analytics and advertising providers are subject to their respective privacy policies.

G. Email Communications

If you provide us with your email address, we may use it to send communications related to your storage reservation, rental, account, payments, customer service requests, or other transactions.

Where permitted, we may also send promotional information regarding Raven’s Nest Self Storage.

You may opt out of promotional email communications by following the unsubscribe instructions included in those messages.

Even if you opt out of promotional communications, we may continue to send transactional or service-related communications regarding your account or rental.

H. Text Messages and Wireless Communications

If Raven’s Nest Self Storage offers text message communications, you may have the opportunity to consent to receive account notifications, customer service communications, promotional messages, or other information by text.

Message and data rates may apply depending on your wireless carrier and service plan.

Where applicable, you may opt out of promotional text messages by following the instructions provided in the message, such as replying STOP.

Opting out of promotional messages will not necessarily prevent communications that are necessary to provide requested services or administer your account where permitted by law.

I. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include encryption, secure website technology, access controls, firewalls, and other appropriate security practices.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

Customers are responsible for maintaining the confidentiality of usernames, passwords, access codes, and other account credentials.

J. Children's Privacy

Our website and storage rental services are intended for adults and are not directed toward children.

We do not knowingly collect personal information online from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

K. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Raven’s Nest Self-Storage does not control and is not responsible for the privacy, security, content, or practices of independently operated third-party websites or services.

We encourage users to review the privacy policies of third-party websites before providing personal information.

L. Your Privacy Choices

Depending on your interaction with Raven’s Nest Self Storage and applicable law, you may contact us to:

• Ask questions regarding our privacy practices
• Request corrections to certain personal information
• Update your communication preferences
• Opt out of certain promotional communications
• Make other privacy-related requests available under applicable law

We may need to verify your identity before processing certain requests.

M. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be posted on this website and the Last Updated date will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

N. Accessibility

Raven’s Nest Self-Storage is committed to making our website and online information accessible to individuals with disabilities.

If you have difficulty accessing this Privacy Policy or would like to receive it in an alternative format, please contact us using the information below.

O. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Raven’s Nest Self Storage 249 Londonderry Turnpike Hooksett, NH 03106